Frequently Asked Questions: General

Q: What is "Normal Processing Time" shown in the first row on the category screens?
A: Normal Processing Time is the approximate number of days it takes for us to get the item from the seller and inspect it.  If you need items quickly, buy items with Normal Processing Time of 2-3 days.

Q: Why does it take so long to get an order?
A: We do not have stock / inventory. All the items in our listings belong to sellers and are in the possession of the sellers.  Once you place an order, we must contact the seller(s) to have them send the items for our inspection. Once your entire order passes our inspection, we can then process your credit card and ship. The process gets delayed when items fail the inspection (due to damage not revealed by the seller) and we have to re-order from different sellers.

Q: I have items in my Shopping Cart.  How do I "Check Out"?
A: Our site consists of a Store and non-Store pages.  To Check Out, you must be in the Store.  Do this by clicking on "Go Shopping" in the upper right corner of any page on our site.  Once you are in the Store, you will fine the "Check Out" link to the right of "Go Shopping".

Q: Can I track my order?
A: Yes! You may Contact Us if you want to know the status of the order. Please keep in mind the normal processing times at the top of this page. Once we have shipped your order, UPS or FedEx will email you the tracking number. You may then visit Shipping and Tracking page for travel and delivery information.

Q: What fees are involved with buying crystal?
A: THERE ARE NO FEES. Prices on our web site include our commission and the inspection. (Ohio residents must pay 7.5% sales tax.)  However, you should keep the following in mind with respect to delivery charges...

  • See Shipping and Tracking for rates.
  • If you have an International Address, shipping/insurance is always additional and requires a custom quotation. Recipients must also pay customs/duties/taxes assessed during shipping.

Q: What kind of discounts do you offer?
A: We have no discount program set up. We believe our prices are the MOST COMPETITIVE available. Compare our prices to our competitors!  You should find that we are the lowest in many cases.

Q: Can collector purchase current / new Swarovski at discount prices from Crystal Exchange America ?
A: Good question. We are not an authorized retailer, or even a gray market dealer. We are a secondary market specialist / broker. The majority of our listings are retired and limited edition pieces. While we do have current items available, it is because people have crystal that they want or need to sell (due to inheritance, finances, divorce, etc).

If you are looking for current / new Swarovski, you may: