Frequently Asked Questions: General
Q: What is "Normal Processing Time" shown in the first row on the
category screens?
A: Normal Processing Time is the approximate number of days it takes
for us to get the item from the seller and inspect it. If you
need items quickly, buy items with Normal Processing Time of 2-3
days.
Q: Why is there such a wide range of prices?
A: Different prices are due to the various sellers who have items
for sale. (It is not a difference in quality of product.)
Q: How much is shipping?
A: See Shipping and Tracking for rates.
Q: I have items in my Shopping Cart. How do I "Check Out"?
A: Our site consists of a Store and non-Store pages. To Check
Out, you must be in the Store. Do this by clicking on "Go
Shopping" in the upper right corner of any page on our site.
Once you are in the Store, you will fine the "Check Out" link to the
right of "Go Shopping".
Q: What does NB mean? What does NC mean?
A: NB = No Box; NC = No Certificate
Q: What does "signed" mean?
A: "Signed" means the designer has personally signed the piece using
an etching pen.
Q: The item I am looking for is not on the site. Can Crystal
Exchange America get it for me?
A: First, we ask that you try searching for it on the
Complete Printable List on our site.
If you still cannot find it, Contact Us
and we will try to find it. We can also put your name on a waiting
list for it. Then when we do get a listing for it, we can let
you know. There is no fee for this service.
Q: Does Crystal Exchange America recommend any books or software
for identifying and inventorying my collection?
A: You will find all this information on the
Publications
page of our site.
Q: Does Crystal Exchange America repair or restore damaged
crystal?
A: No, we don't. Check out the links on
Restoration for experienced
professionals.
Q: How do I view a picture of the item?
A: In our Store, click on the item name and part number to view the
item details. There, you will find a link to view a "stock image" of
the item.
Q: I'm having some difficulties viewing pictures. What
settings should I have my browser configured for?
A: The crystal images referenced on our site are used by permission
from Warner's Blue Ribbon Book Online. Also, if you are using
software to block pop-up ads, be sure to configure it to allow pages
from our site www.crystalexchange.com .